Shipping & Returns
SHIPPING POLICY
Where do we deliver?
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Zingalala.com.au delivers only within Australia
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We are unable to deliver PO Boxes, Parcel Lockers or Post Offices.
Shipping Fees
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Standard Delivery - $7.95
Estimated Delivery Times
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The majority of orders are dispatched from our warehouses within 48 hours
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Most orders will be delivered within 5-10 working days
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We will always do our best to deliver within the estimated timeframes but these they are not guaranteed.
Receiving Your Order
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All orders must be signed for, so please ensure there is someone available at the delivery address to sign for the delivery.
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If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery.
RETURN & EXCHANGE POLICY
Change of Mind Returns
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"Change of mind" includes purchases you have made in error e.g. accidentally ordered the wrong size or colour or items that don't fit the way that you would like.
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You can return any item within 30 days of purchase
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Item must be unworn, unwashed, unused with all original tags/labels attached
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Return with proof of purchase
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Just contact Customer Service, and we are happy to discuss.
Faulty Product Returns
If something is faulty, we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase. Just contact Customer Service, and we are happy to discuss.