Shipping & Returns

SHIPPING POLICY

Where do we deliver?

• Zingalala.com.au delivers only within Australia

• We are unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Shipping Fees

• Standard Delivery - $7.95

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Estimated Delivery Times

• The majority of orders are dispatched from our warehouses within 48 hours

• Most orders will be delivered within 5-10 working days

• We will always do our best to deliver within the estimated timeframes but these they are not guaranteed.

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Receiving Your Order

• All orders must be signed for, so please ensure there is someone available at the delivery address to sign for the delivery.

• If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. 

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RETURN & EXCHANGE POLICY

Change of Mind Returns

• "Change of mind" includes purchases you have made in error e.g. accidentally ordered the wrong size or colour or items that don't fit the way that you would like.

• You can return any item within 30 days of purchase

• Item must be unworn, unwashed, unused with all original tags/labels attached

• Return with proof of purchase

• Just contact Customer Service, and we are happy to discuss.

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Faulty Product Returns

If something is faulty, we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.  Just contact Customer Service, and we are happy to discuss.

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